Branded Merchandise Services

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Account
Management

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Our account managers are supported by a hard-working customer service team, as well as a production crew and a team of in-house designers. At Image Group, we work as a team to meet all of your marketing needs.

Our Team of Account Managers

The success of our business is built on our personal and professional relationships with each other and our customers. We pride ourselves on our dedicated and experienced team of ambitious managers. We hand select individuals who believe in building long-lasting relationships with their customers and going the extra mile to ensure you are getting the support you need. Our account managers have the passion, drive and commitment to manage your specific marketing strategies, and they always deliver on time. 

How It Works

When you decide to work with Image Group, we will assign you a dedicated account manager. This person will work with the other facets of our company to ensure the successful marketing of your brand through the use of promotional products. Your account manager will start by doing extensive research on your brand’s identity and your target audience. From there we continue to work with you, our creative and design team, our logistics team and any of our other experts to craft a custom marketing strategy for you. 

Coming up with and sustaining a marketing strategy based on branded merchandise and promotional products is complex. Let one of our experienced project managers in Auckland, NZ assist you.

Creative and Design Team – forging your Creative branded merchandise.

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Our Strategy

To begin the design process, we must first listen to the needs and wants of our clients. We will ask plenty of questions to make sure that we understand not only your concept but also your brand image and brand message. Once we’re sure of what we’re working with, we will move forward into strategic planning. We like to apply our experience across various marketing disciplines to meet your specific needs. 

Using Retail-Quality Products to Promote Your Brand

At Image Group, our creative and design team understand the importance of giving your customers a quality piece of branded merchandise. Whether you are selling branded apparel or giving away a gift with purchase, the promotional product needs to be relevant to your brand and to your customers. 

Our team is enthusiastic about helping you turn your concept into an inspiring product that will elicit a good reaction from your customers. We are dedicated to following what is on trend in the marketplace and forecasting what will be on trend in the future, so we can better assist you in conveying your brand’s message to your target audience.

The Whole Package

Not only do we provide innovative and creative design and creation of branded merchandise we also manage promotional product web stores and buying platforms for our customers. Included in our e-commerce site creation is order systems that allow us to control the daily orders and dispatching of goods for your business through our warehouses. 

Creative and
Design

Creative and
Design

Creative and Design Team – forging your Creative branded merchandise.

Click to Read More...

Our Strategy

To begin the design process, we must first listen to the needs and wants of our clients. We will ask plenty of questions to make sure that we understand not only your concept but also your brand image and brand message. Once we’re sure of what we’re working with, we will move forward into strategic planning. We like to apply our experience across various marketing disciplines to meet your specific needs. 

Using Retail-Quality Products to Promote Your Brand

At Image Group, our creative and design team understand the importance of giving your customers a quality piece of branded merchandise. Whether you are selling branded apparel or giving away a gift with purchase, the promotional product needs to be relevant to your brand and to your customers. 

Our team is enthusiastic about helping you turn your concept into an inspiring product that will elicit a good reaction from your customers. We are dedicated to following what is on trend in the marketplace and forecasting what will be on trend in the future, so we can better assist you in conveying your brand’s message to your target audience.

The Whole Package

Not only do we provide innovative and creative design and creation of branded merchandise we also manage promotional product web stores and buying platforms for our customers. Included in our e-commerce site creation is order systems that allow us to control the daily orders and dispatching of goods for your business through our warehouses. 

Sourcing

Merchandise Sourcing.

At Image Group, we aim to provide our customers with the highest quality and most cost-effective branded merchandise. By creating our global merchandise sourcing networking, we can meet the various needs that you may have. Our strategic sourcing allows us to take into consideration all of our clients’ variables so we can create a balance between quality and affordability while never compromising on ethics. 

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A Global Network

When it comes to providing you with the promotional products that you need to enhance your brand recognition, we count on our long-term and trusted suppliers to deliver the best value for money. In addition, we are constantly updating our global sourcing network with new suppliers to ensure our customers receive the best possible quality and price. Our team regularly attends conferences, seminars and trade shows around the world in order to stay up to date with the latest trends, concepts and developments in the marketing and branded merchandise world. 

When Sourcing Becomes a Product

As leading specialists in bespoke concepts and products, Image Group can produce whatever our creative team envisions for your branding needs. We have the resources and expertise needed to source, develop and produce innovative merchandise premiums and deliver them to your time specifications. Through our extensive procurement strategies, we are able to expose our clients to the latest concepts in branded merchandise trending around the world.

Committed to Ethics

The quality of promotional products is very important to us. The businesses we represent need to know where these products are made, who made them and the conditions they were made in. We carry out ethical auditing ourselves to ensure that our ethical obligations are met. 

We carry out several different quality control inspections such as Initial Factory Inspections (IFI), During Production Inspections (DPI) and Final Random Inspections (FRI). Carrying out these processes is part of the package when you come to us for your merchandise needs.

We know that the market is competitive and that the need for merchandise can pop up at any time.

Perhaps you have a big event coming up that calls for cool giveaways and promotional items. Maybe you just want to reward your customers for being so loyal to you. Whatever you need, Image Group offers a number of flexible and customizable web solutions that ensure your team has the merchandise they need at their fingertips.

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We brand your identity

Let us create an eCommerce website that promotes your brand. With our eCommerce web design, you’ll never worry about finding the right promo again. Our websites include approved products ready for ordering, as well as administrative controls that allow managers to control spending. Products can include approved artwork or provide employees with the option of uploading your own. And with our leading digital printing services, products, as well as collateral, can be customized and made to order, eliminating warehousing fees as well as waste from outdated products.

We get tongues wagging

Whether you’re looking to develop a site for a specific promotion or create a permanent destination for branded merchandise, we’ve got the tools and resources necessary to ensure it’s got the functionality and products to make it a success. We want to entice brand enthusiasts to your company. They tweet about your brand, plug it to their friends via social media and word of mouth, and they become loyal customers for life. We want them to wear your brand, too.

We offer behind-the-scenes support

With Image Group, you don’t just receive an eCommerce website, but a total merchandise solution. From global distribution and kitting to real-time credit card authorization and order tracking, we have all of the tools and resources necessary to design a program specifically tailored for you. We can add in advanced inventory management and logistics reporting in order for you to get clear visibility into how your store is performing, around the clock.

eCommerce

eCommerce

We know that the market is competitive and that the need for merchandise can pop up at any time.

Perhaps you have a big event coming up that calls for cool giveaways and promotional items. Maybe you just want to reward your customers for being so loyal to you. Whatever you need, Image Group offers a number of flexible and customizable web solutions that ensure your team has the merchandise they need at their fingertips.

Click to Read More...

We brand your identity

Let us create an eCommerce website that promotes your brand. With our eCommerce web design, you’ll never worry about finding the right promo again. Our websites include approved products ready for ordering, as well as administrative controls that allow managers to control spending. Products can include approved artwork or provide employees with the option of uploading your own. And with our leading digital printing services, products, as well as collateral, can be customized and made to order, eliminating warehousing fees as well as waste from outdated products.

We get tongues wagging

Whether you’re looking to develop a site for a specific promotion or create a permanent destination for branded merchandise, we’ve got the tools and resources necessary to ensure it’s got the functionality and products to make it a success. We want to entice brand enthusiasts to your company. They tweet about your brand, plug it to their friends via social media and word of mouth, and they become loyal customers for life. We want them to wear your brand, too.

We offer behind-the-scenes support

With Image Group, you don’t just receive an eCommerce website, but a total merchandise solution. From global distribution and kitting to real-time credit card authorization and order tracking, we have all of the tools and resources necessary to design a program specifically tailored for you. We can add in advanced inventory management and logistics reporting in order for you to get clear visibility into how your store is performing, around the clock.

Logistics

One of our main roles is to ensure your products move around the world in the most efficient way possible.

This can be a complex process when ordering, sourcing, dispatching, delivering and invoicing can occur across countries and continents. Our in-house experts help you navigate through these challenges and our warehousing solutions are the best you’ll find.

With our advanced warehouse storage system, our pick and pack process is managed by our highly skilled staff to ensure accuracy. We utilise a pick and check procedure. Your stock is stored in our clean and dry warehouse and stock levels updated every day. We’re able to pick orders from single units and cartons to pallets and full truckloads. At Image Group, we offer tailored and competitive pricing solutions to suit your needs.

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Our pick, pack and delivery services include:

  • Order management

  • Product labelling and ticketing

  • Customised kitting and bundling

  • Stock / inventory

    management

  • Cost effective delivery through our global multi-modal network

  • Online tracking for your customers

We handle your project every step of the way, ensuring you get the merchandise you’re counting on, exactly how you need it. 

Our competitive advantage is our level of flexibility, innovation and maximum efficiency while continuing to focus on our customer’s needs.

We’re professionals at maximizing efficiency and protecting quality to deliver final products that everyone can be proud of. You need the right product, at the right time, in the right place. At Image Group, we know that logistics can get complicated. Our team of logistics experts is constantly poring over data to ensure you get the smartest solutions for transportation, inventory, warehousing and more. 

Can’t really speak highly enough of Image Group, nothing seems to faze them and they deliver on their promises. The staff listen to you and then make suggestions that are practical and match your budget. I have been using their services for the past 10 years and will continue to do so. If I had to sum up their service and knowledge in one word, it would be “Exceptional”

Dean Bradley – Director Convention Management New Zealand Ltd

Our marketing department at Faculty of Business has been working with Image group for many years. They are a very reliable supplier and they consistently meet our demanding deadlines.

Michaela Maskova-Imrie – Marketing Advisor University of Auckland Business School

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Address:
Unit 4, St Lukes Business Park,
49 Sainsbury Road, St Lukes
Phone:
(+64) 9 820 7171
Email:
info@imagegroup.co.nz